Legal notices – Privacy policy

INTRODUCTION
Protecting your personal data is important to us!

With its current policy, the company of Frangos Nikolas, with the distinctive title “Nikolas Frangos” and the site “www.frangos-jewelry.com”, based in N. 31 Eschilou str. 10554 – Athens, (hereinafter referred to as “the Enterprise” or “we”), defines and notifies the terms under which it collects, stores, uses and generally processes your personal data collected when you visit, register or use our website as well as when you trade with our physical stores.

This Policy also describes how you use, share and protect your personal data, your choices about your personal data and how you communicate with us. This Civil Protection is in accordance with the European Union Regulation 679/2016. (GDPR), law 4624/2019 and any other relevant applicable legislation.

Our Website
“www.frangos-jewelry.com” is our website, where the online store for presenting and selling products of the Company is located.

What is Personal Data?
The term “personal data” refers to information from individuals, such as name, postal address, e-mail, contact telephone number, etc., which identifies or may identify you, hereinafter referred to as “Personal Data or Data”.

What is Personal Data Processing?
Any action or series of actions performed with or without the use of automated means, in personal data or in personal data sets, such as collection, registration, organization, structure, storage, adaptation or change, retrieval, information retrieval, use, notification by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.

Is it mandatory to provide your Personal Data?
Granting Data to the Company may be necessary to achieve the objectives set out in this Privacy Policy or to be optional.

If you refuse to provide the information required on the Website, it will be impossible to achieve the basic purpose for which the data is collected, and it may, for example, be impossible for us to fulfil the contract of sale or to provide others. any services available on our Website.

The granting of Additional Data to the Company, in addition to those indicated as mandatory, is optional and has no effect on the main purposes of the Data collection, as their assignment serves exclusively to optimize the quality of the services provided by us.

What Personal Data Do We Collect?
We take care to collect only your absolutely necessary Personal Data, which is appropriate and clear for the intended purpose. These Data include:

A. Data you provide to us when you register and create a user account on the Website, via your internet or mobile phone or through your personal contact with our stores and specific data such as e-mail and password/login password and name, surname, postal address, telephone number (if desired).

B. Data and information you provide to us through our transactions (purchases, orders, etc.) and communication between us (through physical stores, our online store, e-mail or through any other means, indicatively by name and surname , phone, email, invoices required for pricing).

C. Data on the method of payment and shipment of products for the transactions you make with us.

D. Data provided to us when you subscribe to our newsletter.

E. Data on the products and services you usually prefer. In order to offer you products or services of your interest and to further improve your shopping experience with us. Of course, you always have the option of not sharing such information with us.

F. Visits to our website.

When collecting your personal data, we will always inform you which data is necessary in relation to a particular service.

Use cookies in your browser
Like most websites, we use cookies when accessing and browsing frangos-jewelry.com. Cookies are small text files that are stored on the hard disk of a computer or other electronic device with which the user accesses the website and contain anonymous information, which concerns the websites you visit and the devices you use.

Categories of cookies we use:

1. Necessary Cookies: Allow the proper operation of the eshop on each visit by users. These cookies store information such as products in the shopping cart, electronic payments, wishlist, eshop language selection and search information.

According to the relevant legislation, you do not have the option to choose whether to reject the installation of these cookies, as without them it would not be technically possible for us to provide services.

2. Cookies Analytics & Marketing: Some Cookies collect information about the user’s behavior on each visit, how many pages he visited, which content that may be most important to the user, products that the user likes in order to promote appropriate products in relation to user preferences.

Marketing Cookies: Used to provide ads related to you and your interests. They are also used to send ads or offers that best meet your needs, thus reducing unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns.

More information about the cookies we use and the storage time of your data can be found here.

How to control cookies through the browser
Each user of frangos-jewelry.com has the ability to change the settings in the browser (web browser) he uses in relation to cookies and their acceptance.

When browsing the website you will be asked to give your consent for the storage of cookies and the processing of your data obtained through them. In any case, you can configure your Internet browser in such a way that you are informed about the use of cookies and define the privacy protection you desire, choosing between maximum protection (for example “never accept cookies”) and minimal protection (for example, “always accept cookies”) as well as an intermediate level of protection. These privacy settings will be clearly and comprehensibly presented. It should be noted, however, that the rejection of cookies may result in more difficult or impossible use of certain sections of the website.

Third Cookies
If you follow us or contact us through any of our pages on third party communication or social media platforms such as Instagram, Facebook, Google, the information you provide or receive will be subject to third party cookie policy. part, so we advise you to be informed about it before giving your consent.

How do we use your Personal Data?
Occasionally we use your Data:

To complete product and service orders: We process your Data in order to fulfil our contractual relationship, to process product order, to provide customer service, to comply with legal obligations, to exercise legal requirements. In addition, we retain your Data for a reasonable period of time in order to fulfil our contractual obligations as required by law.

To create a User Account: We process your Data in order to provide you with the account functions and to facilitate the conclusion of the purchase of products.

For our Contact Us: We use your Data to respond to your requests/questions, money refund requests and/or any complaints. We do this based on our contractual obligations to you, our legal obligations but also our legitimate interests in order to provide you with the best possible service and to be able to improve our services based on your own personal experience.

To send a newsletter: With your consent, we will use your Personal Data, preferences and details of your transactions to inform you via e-mail, telephone and/or social media about relevant products, including personalized/personalized offers, etc. You may withdraw this consent at any time.

To ensure that you will always find the most interesting content on our Website, we will use the Data you have provided to us with your consent to receive notifications or your consent to the placement of cookies on your device. For example, we may display a list of products you have recently viewed or offer you recommendations based on your purchase history and any other Data you have shared with us.

To protect your account from fraud and other illegal activities: This includes using your Data to maintain, update and protect your account. We also monitor the browsing activity with us to quickly identify and resolve any issues and protect the integrity of our website. All of the above are part of our legitimate interest.

To process payments and prevent fraudulent transactions: We do this based on our legitimate business interests. It also helps protect our customers from fraud.

To comply with our contractual obligations to you, either in accordance with the provisions of law or in the execution of court decisions.

Legal basis for processing your Data
A. the service of our contractual relationship (contract of sale)

B. your consent, where required. For example, when you choose to receive a newsletter.

C. the obligations of the Company arising from the law (eg tax legislation, e-commerce legislation, etc.)

Recipients of your Data
ΠAccess to your Data is provided by the absolutely necessary staff of our Company, which is committed to maintaining confidentiality and our partner companies or third party service providers, who process your Data as Executors on our behalf and in accordance with the instructions and our orders.

Executors:
Third party service providers that process personal data on behalf of the Company, for example (indicatively mentioned) for credit card and payment processing, shipping and delivery, hosting, management and maintenance of our website, email distribution, research and analysis, promotional management, as well as the management of certain services and data, accounting and legal services. When we use third party service providers, we enter into agreements that require them to take appropriate technical and organizational measures to protect your personal data.

Other third parties, to the extent required for the following purposes: compliance with a request by a Greek State body, court decision or applicable law, prevention of illegal use of our Websites and Apps or breaches of the Terms of Use of our Websites and Apps and our policies, our protection against third party claims, and our contribution to preventing or investigating fraud cases.

The policy we implement with third parties Executing your Data Processing in accordance with the above:
We only provide the information needed to perform their specific services.

Your Data may be used solely for the purposes set out in our contract with them.

If we stop using their services, any of the data they hold will be deleted or anonymous.

To improve your customer experience on our Website, we use the following companies, which will process your Personal Data as part of their contracts with us FACEBOOK, INSTAGRAM and GOOGLE. We also work with your courier company to ship your orders.

The Processors on our behalf have agreed and are contractually contracted with the Company to maintain confidentiality, not to process your data for other purposes and without our permission, to take appropriate technical and organizational security measures and generally to comply with the legal framework. for the protection of personal data and in particular Regulation 979/2016 / EU (GDPR). We as a company work with them to ensure that your privacy is respected and protected at all times.

Data transfer
The personal data we collect (or process) in the context of our Website will be stored within the European Union. However, some of the Data Recipients with whom the Company shares your Personal Data may be located in countries other than the one where your original Personal Data collection took place. When we transfer your Personal Data to recipients in other countries, we undertake to protect your Personal Data as described in this Privacy Policy and in accordance with applicable law.

Data retention time
We keep your Personal Data the absolutely necessary time to fulfill the purposes set out in this Privacy Policy and to comply with our legal obligations (eg tax, etc.). Data that we process within the framework of the contract of sale, we will keep for five (5) years so that we can comply with our legal and contractual obligations.

Newsletter: The statement of your consent to send a newsletter is kept for as long as the newsletter is sent to you by the Company and however not more than six months from the cessation of sending.

At the end of this retention period, your data will be completely deleted or anonymous, so that it can be used in an unrecognizable way for statistical analysis and business planning.

Your Data Security
Recognizing the importance of the security of your Personal Data, we have taken all appropriate organizational and technical measures for the security and protection of your Data from any form of accidental or unlawful processing. We use the most modern and advanced methods to ensure maximum safety.

The website www.frangos-jewelry.com uses a secure communication protocol (Secure Sockets Layer – SSL) with 256-bit encryption. This technology allows secure communication between the user and our platform.

Payments by card are made in the ePos Paycenter system of paypal or Eurobank. Your credit card number and CVV are NEVER stored in the system database. This information is received by the user encrypted (SSL-256bit) and sent to the bank’s servers in real-time and with the same encryption. Even after the transaction is completed, only the bank has access to your credit card number. The Bank has undertaken the process of clearing your transactions, ensuring you absolute security.

There are two ways to identify yourself as an account user: Username and Password, which only you know and are solely responsible for maintaining their confidentiality. Each time you enter your details, you are given access to your personal account. This process is securely achieved through encryption when they are transferred to the Internet and the Company’s servers.

Your rights as a subject of the Data
Right to access data: You have the right to know if your data is being processed, how and for what purpose.

Right to correction: You have the right to demand the correction of inaccurate data as well as the completion of incomplete data concerning you.

Right to restrict processing: You have the right to request the restriction of the processing of your personal data.

Right to forget: When you no longer wish to process and maintain your personal data, you have the right to request their deletion, provided that the data is not kept for a specific legal and stated purpose.

Right to data portability: You have the right to receive or request the transfer of your data, in machine-readable form, to another controller, if you wish.

You have the right to restrict processing. You may ask us to limit the processing of your Data for as long as the examination of your objections to the processing is pending.

You have the right to object and revoke your consent to the processing of your Data.

You may object to the processing of your Data and we will stop processing your Data unless there are other compelling and legitimate reasons that prevail over your right. If you have expressed your consent to the collection, processing and use of your personal data, you may withdraw your consent at any time with future effect.

In case we rely on our legitimate interest: In cases where we process your personal data based on our legitimate interest, you can ask us to stop for reasons related to your personal situation. We must then do so if we do not believe we have a legitimate reason to continue processing your Personal Data.

Right of Complaint: You have the right to file a complaint with the Personal Data Protection Authority (postal address Kifissias 1-3, PC 115 23 23, Athens, tel. 210. 6475600, e-mail address contact @ dpa.gr), if you consider that the processing of your Personal Data violates the applicable national and regulatory framework law for the protection of personal data.

How can you exercise your rights?
To exercise your rights you can submit a request to us at info@frangos-jewelry.com or contact us at (+30) 210 3251730 and we will examine it and answer it as soon as possible.

We respond to your requests free of charge without delay, and in any case within (1) one month from the time we receive your request. In the event that we are unable to respond within this one-month period due to the complexity of the request or for any other reason, we will notify you within one month if we need additional time to respond to your request.

If you wish to correct your Data in your user account, you can log in to it and make any corrections/changes without having to submit a Request.

If you wish to withdraw your consent to send a newsletter, you can do so by selecting the link “To delete from the” newsletter shipping list “click here” at the bottom of each newsletter.

Applicable law when processing your Data
Applicable Law is Greek Law, as set out in the General Regulation on the Protection of Personal Data 2016/679 / EU, Law 4624/2019 and in general the current national and European legal and regulatory framework for the protection of personal data.

Modification of the Privacy Policy
This Privacy Policy is updated whenever necessary. Any changes to this Privacy Policy will take effect as soon as the updated Privacy Policy is posted on this website. We encourage you to read this Policy at regular intervals to know how your data is protected.